Order Support

Order Online

You can register an account online and submit an order to ImmuneChem.

Order by Email

Email: orders@immunechem.com

Order by Phone

Ph: (604) 431-6425; Toll Free (US and Canada only): 1-855-431-6425

Order by Fax

Fax: (604) 453-0169

 

Note: For all orders, please be sure to include any special shipping instructions along with your order. An order confirmation will be sent to the specified email provided on the order form.

Prices

Prices listed on the ImmuneChem website are expressed in US dollars. Please note that prices are subject to change without notification.

Payment Method

ImmuneChem accepts payment types including: Institutional Purchase Order Numbers (PO#), Visa and Mastercard.

Payment Terms

Terms of payment for Products are net thirty (30) days, unless otherwise specified. Pre-payment may be required prior to shipping in certain territories. All sales are F.O.B. from point of shipment, pre-paid and added to the invoice, unless otherwise specified.

Bulk Orders

All products supplied by ImmuneChem are available for purchase in bulk quantities or as custom preparations. Should you require one of our products to be supplied in a larger pack size or have it formatted to meet your specific research requirements, please contact us by email: orders@immunechem.com or fill up the “Make an Inquiry” form below.

Backorders

ImmuneChem Pharmaceuticals typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is placed on backorder, ImmuneChem will notify you of this at the time of your order and will do its best to fill the order within a 30 day period. For items on backorder longer than the specified time interval, ImmuneChem will contact you to verify your order. Customers will be billed for the order upon shipment.

Warranty

ImmuneChem Pharmaceuticals guarantees that all of its products meet the specific requirements set forth within the lot specific technical data sheets. Should you have a technical issue with one of our products, please contact our technical services group by phone or by email with your specific query. If it is determined, solely by, that one of our products has failed to conform to the specifications set forth in the data sheet, we will be pleased to replace the product free of charge or issue a credit for the total purchase price of the non-conforming product.

 

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