Ordering

Prices

Prices quoted on the ImmuneChem website are expressed in US dollars and apply to territories where ImmuneChem sells direct. Outside of these areas, check for designated distributors within the territory for pricing and ordering. Please note that prices are subject to change without notification.

If a price discrepancy exists between the quoted price on the website and the actual price, ImmuneChem will contact you prior to shipping your order for specific instructions. Should the list price quoted on the website be lower than the actual price of the product, ImmuneChem will charge you the lower price.

Bulk Orders

All products supplied by ImmuneChem are available for purchase in bulk quantities or as custom preparations. Should you require one of our products to be supplied in a larger pack size or have it formatted to meet your specific research requirements, please contact us by phone with this opportunity.

Payment Terms

Terms of payment for Products are net thirty (30) days, unless otherwise specified. Pre-payment may be required prior to shipping in certain territories. All sales are F.O.B. from point of shipment, pre-paid and added to the invoice, unless otherwise specified.

Payment Method

ImmuneChem accepts payment types including: Institutional Purchase Order Numbers (PO#), Visa and Mastercard, and wire transfer.

Shipping

All orders received in North America by 2:00 PM PST (5:00 PM EST) Monday to Wednesday will usually be shipped out on the same day. North American customers will typically receive their orders within 1-2 business days if there is no Customs Clearance Delay. All shipments are F.O.B. from point of shipment, pre-paid and added to the invoice if no carrier informations are provided by buyers. Freight charges may include but not limited to: priority service and packaging materials. ImmuneChem is not responsible for any fees that may be incurred by your order such as brokerage costs, duties and taxes.

Backorders

ImmuneChem Pharmaceuticals typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is placed on backorder, ImmuneChem will notify you of this at the time of your order and will do its best to fill the order within a 30 day period. For items on backorder longer than the specified time interval, ImmuneChem will contact you to verify your order. Customers will be billed for the order upon shipment.

Warranty

ImmuneChem Pharmaceuticals guarantees that all of its products meet the specific requirements set forth within the lot specific technical data sheets (TDS). Should you have a technical issue with one of our products, please contact our technical services group by phone or by email with your specific query. If it is determined, solely by, that one of our products has failed to conform to the specifications set forth in the TDS, we will be pleased to replace the product free of charge or issue a credit for the total purchase price of the non-conforming product.